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Terms of purchase and other info

2021-09-05

Business information

www.mixinhome.com is provided by Mixin Handelsbolag with Organization number 969723-7197. Information and images on the website are owned by the company or partner and may not be copied without permission.

Purchase

You must be 18 years of age to shop at mixinhome.com. Delivery currently takes place within Sweden and to selected EU countries.

Prices

Each item is stated including VAT in Euro(€). In the checkout you see the total price including all fees such as VAT, shipping and payments. The current price is what is stated on mixinhome.com's website at the time of purchase. We reserve ourselves against obviously incorrect prices.

Payment

Payment is made through the chosen payment method at checkout. The payment method is provided by Bambora together with partners.

Swish (only available in Sweden)

When paying with Swish, enter the mobile number at checkout and then approve the payment in the Swish app when you have completed the order. The recipient is "Mixin Handelsbolag".

Card payment

Card payment is accepted by Visa, MasterCard and Maestro. Normally, the entire purchase price is debited at the time of purchase.

Shipping and Shipping Methods

Shipping costs are added to all orders with the exception of gift cards that are delivered free of charge. Within Sweden we deliver with DHL Service Point at a cost of SEK 59. In other countries we deliver with DHL Parcel Connect at a cost of SEK 120-200. Bulky goods sometimes have a surcharge, current shipping cost is always shown at checkout.

Additional orders can be made without additional shipping costs as long as we have not started an existing order. This is handled automatically at checkout if you are logged in as a customer when you place your order.

Deliveries

Orders placed before 12am are processed on the same day and are normally delivered within 1-3 days. Longer delivery times may occur with high order intake.

Delivery to another recipient (only available in Sweden)
You can choose delivery to another recipient when you arrive at the checkout. Delivery to another recipient can only be made by payment with Swish or card. In the case of invoice or partial payment, we only send goods to the address specified when the purchase was approved.

Pre-order
Some items can be pre-ordered if they are expected in stock. Ordering takes place as usual in the online store. If you order other goods at the same time, they will be sent in the same delivery when the pre-ordered goods have arrived in stock. NOTE! The specified time when the item is expected in stock is approximate and may change slightly. Contact us if you want us to send what is in stock immediately, a standard shipping cost will be added then.

Order item
If the item has been specified as an order item, this means that we do not have the item in stock. You order by shopping as usual in the online store. The item is ordered from the supplier after we have received the payment of your order. The stated delivery time is approximate and may change slightly. Please note that there is no open purchase or exchange right on ordered goods.

DHL Service Point (only available in Sweden)
Delivered to both individuals and companies and picked up at DHL Service Point. Your package is delivered to the Service Point that is closest to your address if you have not selected another Service Point at checkout. Be sure to enter the correct mobile phone number for SMS notification. When handing over to the box (self-service), the code sent via SMS and a fee of f.n. SEK 256 is charged if the mobile number needs to be changed afterwards. Please note that if the recipient has not picked up the package from the delivery point within 14 days, the package will be returned to us according to DHL's terms.

DHL Parcel Connect
DHL Parcel Connect is used for deliveries to private consumers. The recipient is notified both when the parcel arrives at the destination country and when final delivery is made via collection point or as a home delivery.

Uncollected packages

In the event of an uncollected package being returned to us, we reserve the right to charge you at least SEK 300 regardless of the purchase price to cover shipping / return shipping and administrative costs.

Delayed delivery

In the event of delayed delivery in DHL's transport chain, we reserve the right to replace the goods at the earliest after 60 days have elapsed from the date when the goods were sent. This is because we can not claim lost shipment earlier according to DHL's delivery terms.

Damaged goods and complaints

When receiving your goods, it is important that you check that the goods are not damaged or faulty. Should the product be faulty or damaged, contact us as soon as possible via e-mail to the address info@mixinhome.com and you will receive further instructions. You have a 3-year right of complaint according to Swedish law.

Right of withdrawal and open purchase

As a customer, you have the right to cancel your purchase within 14 days after you have received the product. The right of withdrawal can only be exercised if the product can be returned in original packaging and is in substantially unchanged condition. You have the right to open the package and try the product, but it must not be used beyond this. When exercising the right of withdrawal / open purchase, the customer is responsible for return shipping.

We apply the conditions that apply according to the Distance and Home Sales Act. To read about the Distance and Home Sales Act, go to the Swedish Consumer Agency's website www.konsumentverket.se.

Obligation to repay

If you exercise your right of withdrawal, we will refund the full amount of the item as soon as possible or no later than 30 days from the day we received the item. You must pay the return cost yourself when the item is returned. We bear the shipping cost for sending goods again in case of exchange or complaint.

Personal data processing

In order to receive, handle and deliver your order, Mixin Handelsbolag will process your personal data. All our processing of personal data takes place in accordance with current personal data legislation. You can read more about how we process your personal data in the section Personal data processing at the bottom.

Contact & Customer Service

Mixin Handelsbolag
Box 55
865 21 ALNÖ
Visiting address: Färjevägen 25, 865 31 ALNÖ
Email: info@mixinhome.com
Phone: 070-731 45 05

Cookies

A cookie is a text file that is sent from a web page to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart when you browse around different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to store personal information about you.

Force Majeure

Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other extent beyond the control of a party and which prevent a party from fulfilling its obligations and release a party therefrom. Such exemption applies provided that the activity cannot be conducted under these conditions either. The other party shall be notified immediately of the circumstances which may apply this provision.

Change of contract terms

After the customer has completed a purchase, Mixin Handelsbolag does not have the right to change the terms of the current purchase unless otherwise agreed.

Complaint

If the customer has complaints, these can be submitted via our contact methods which you can find HERE

Disputes & laws

Swedish law shall apply to all purchases in accordance with these terms and conditions. Disputes regarding purchases in accordance with these terms and conditions shall be tried exclusively by a Swedish general court.

Personal data processing

Mixin Handelsbolag, org. no. 969723-7197, processes personal data in connection with the trade at www.mixinhome.com and is responsible for personal data for the processing. Personal data is processed in order for Mixin Handelsbolag to be able to provide its services, mainly for the following purposes (the "Purposes"):
  • To create and maintain your personal account.
  • To receive and process your orders and send your goods to you.
  • To handle any returns.
  • To send you SMS notifications about delivery status.
  • To answer your questions and inform you about new or changed services.
  • To send marketing offers such as newsletters.


The data processed are the data you enter, e.g. when you place orders, contact customer service or the like. The information you enter includes e.g. contact information, delivery address and ordered goods ("Personal data"). The personal information is necessary for Mixin Handelsbolag to be able to achieve the Purposes. Some information may also be obtained from public records or from other publicly available sources.

The main legal basis for the treatment is that the treatment is necessary for Mixin Handelsbolag to be able to fulfill its obligations to its customers. Some treatments are also based on Mixin Handelsbolag's legitimate interest in being able to conduct its business in an efficient and safe manner and on Mixin Handelsbolag's obligation to comply with legal obligations. The personal information may be shared with authorities and other parties that Mixin Handelsbolag engages to achieve the Purposes, e.g. for delivery. These actors may be based in countries outside the EU / EEA. If the European Commission does not consider that the country ensures an adequate level of protection, the transfer to the third party will be supported by the Commission's standard contractual clauses for the transfer of personal data to a country outside the EU / EEA, see Articles 45-46 of Regulation 2016/679 ("GDPR"). These standard clauses are accessible here: ec.europa.eu/info/law/law -topic / data-protection_en . The processing of Personal Data will continue for as long as it is required to fulfill the Purposes or as long as Mixin Handelsbolag is obliged to do so. The Personal Data is then deleted.

If you have any questions about the processing of Personal Data, you can contact Mixin Handelsbolag via info@mixinhome.com. You can also use this address if you want to exercise any of the rights you have under the GDPR as registered. Please note that the rights under the GDPR are not absolute and that invoking a right therefore does not necessarily lead to an action. Your rights under the GDPR include the following:
  • Right of access - According to Article 15 GDPR, you have the right to access the Personal Data and to be informed of the processing. That information is contained in this document.
  • Right to correction - According to Article 16 of the GDPR, you have the right to have incorrect personal data concerning you corrected without undue delay. Taking into account the purpose of the processing, you also have the right to supplement incomplete personal data.
  • Right to deletion ("the right to be forgotten") - In certain circumstances, you have the right to have your Personal Data deleted pursuant to Article 17 of the GDPR.
  • Right to restrict use - In certain circumstances, you have the right under Article 18 GDPR to restrict the processing of Personal Data.
  • Right to data portability - According to Article 20 GDPR, you have the right to obtain the Personal Data in a structured, commonly used and machine-readable format. You also have the right to transfer this information to another personal data controller.
  • Right to object - According to Article 21 GDPR, you have the right to object to certain processing of the Personal Data, for example such processing that is based on Test AB's legitimate interests.


Finally, you also have the right to submit a complaint to Datainspektionen, which can be contacted via datainspektionen@datainspektionen.se or +46 8657 61 00.
Copyright © 2007-2021 Mixin Handelsbolag